CORONAVIRUS (COVID-19):​ PREPARATION AND RESPONSE​ FOR INDUSTRIAL BUSINESSES

Paper Customer Deemed Essential Supplier Amongst COVID-19 Pandemic

As the COVID-19 pandemic continues, so does the need for medical supplies shipped to hospitals all over the world. One of Nalco Water’s Paper customers in North America had logistic challenges with a carrier due to restrictions on deliveries imposed by the city in which the customer was located. Fortunately, the Nalco Water Paper team was able to build carrier contingency plans to ensure that this customer remained on the essential list because their board and packaging products were used for medical supplies. The Nalco Water Paper logistics team was able to secure another carrier and meet this customer’s delivery schedule and continue deliveries going forward. If you are a Paper customer with a similar need, contact your local sales rep to discuss a solution that can help.

Mining Delivers Customized Service Plan to Mineral Processing Plant During COVID-19 Crisis

Many mineral processing plants face the duel pressures of maintaining productivity while restricting on-site associates to minimise potential COVID-19 exposure. One US-based customer needed support from the Nalco Water Mining division to craft a site-specific service plan that addressed both realities. The Mining team used their knowledge of the customer’s operating parameters to develop a service plan that helped enabled business continuity while clearly communicating the safety requirements and expectations of the plant. By deploying the service plan, the customer could continue safe operations with limited on-site personnel. If you are a mining company or mineral processor, your local sales rep can help you create a service plan that fits the unique needs of your operational environment. Contact them for more details.

Remote service using Refined Knowledge real-time insights, allowed the petrochemical plant to avoid an unplanned shutdown.

In light of the COVID-19 pandemic and most of our operational force working remotely, the Nalco Water service team employed our unique Refined Knowledge platform to effectively identify and mitigate the consequences of a chlorine gas outage, that impacted the reliability and safety of three main hydrocarbon cooling water systems at a Texas petrochemical plant. The Refined Knowledge technology enabled the team to monitor free chlorine levels, yellow metal corrosion rate impact and cycles controlling during a four day outage; providing key insights that allowed the manual batch feed of bleach.
 
Using our advanced dashboard that provides critical insights, the  customer engineers and SME collaborated with Nalco Water technical and site team to analyse and compare data from all three cooling towers, allowing our team to quickly develop and implement a corrective action plan to optimise the bleach dosages. As a result, during this outage all units have continued to operate as normal with minimal impact, and avoided a potential unplanned shutdown of the plant, as well as keeping everyone safe from COVID-19 exposure by working remotely. Furthermore, we’ve successfully coupled online data with additional wet chemistry tests to continuously operate cooling water systems safely and efficiently.